Terms and Conditions

This Agreement contains the complete terms and conditions that apply to you in joining, buying, selling and all other activities you will make on our website or any other interaction with our company in any form whatsoever. By using or shopping from this website or any other interaction with us, you agree to be bound by its terms of use and shall comply therewith. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site or any other interaction with us, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site or have any interaction with our company.

Use of the site & prohibitions

The Site allows you to shop online as well as make contact with us through our online contact forms. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an item in inappropriate category or areas on our sites and services; (c) defamatory, or libelous content;

DELIVERIES:  Starling Photography SA will only use a reputable national courier partner for deliveries and collections. We will only deliver products to a physical address, and not to a PO Box/Postnet. Please note that we always work very closely with the relevant courier companies to ensure that your order is delivered safely and on time to you, however if there is ever an issue with your order being lost in transit, we will inform you and attempt a re-delivery of your order. If we cannot re-deliver due to lack of stock, we will issue you with a full cash refund if required. Please ensure that the delivery address is your home or office, where an authorised person can sign for your delivery in your absence. Starling Photography SA and its courier partners will not take responsibility should the delivery be signed for by an unauthorised person. Delivery can take between 2 to 5 working days once your payment clears unless otherwise stated in the product description of the item you are purchasing. Please note that we try our very best to have your order delivered to you as soon as we can, however we cannot be held responsible for delays that are out of control like government lock downs, strike action by couriers or our distribution or supplier companies. Starling Photography SA will not ship any products outside the boundaries of South Africa. We charge a flat rate of R70 for deliveries.

RETURNS and REFUNDS: Should you wish to return a product, please email info@starlingphotography.co.za – Ensure that all details of the product, reason for return are stipulated in the email. All returns must be unused, unopened and in 100% resealable condition. The product must be in its original packaging and condition, including any free items or bundled items provided with the main product purchased. Due to hygiene purposes, we are unable to take back any used headphones or earphones. The item/items needs to be returned to Starling Photography SA or its supplier within 14 days after you receive the delivery.

Returned items are subject to a penalty fee if items are missing and or damaged. It is the responsibility and expense of the customer to return the product to Starling Photography SA or its supplier, using a reputable courier. Starling Photography SA will not be held responsible or accountable for products not received. Instructions and return addresses will be provided when you send us an email for the return.

Starling Photography SA reserves the right to reject a returned product should it not meet the conditions stipulated above. Refunds to a South African bank account or credit card will take place within plus minus 10-14 working days of the returned product being inspected and approved for a credit.

If a refund is requested before an item has been dispatched to you or for any other reason, the refund will take place within plus minus 10-14 working days from the date of request to your credit card or South African bank account. Refunds, whatever the reason, will be processed in plus/minus 10 to 14 working days.

Starling Photography SA reserves the right to cancel any order and provide a full refund due to non delivery or circumstances beyond our control. Please note that Starling Photography SA is also a market place which means we list our own products as well as third party products from registered authorised dealers/suppliers. For any reason that a dealer/supplier is not able to deliver a product, we will process a full refund. Please note under no circumstances do we do an immediate refund as there are always processes to follow. 

Please note the above refund process applies to any form of purchase/sale with us on every platform of ours. 

With regards to refunds for any type of photography – Full refunds will be provided if requested more than seven days before the event. However only a fifty percent refund will be done if cancellation is seven days or less before the event. Please note all approved refund requests takes 10 to 14 working days to process. No refunds will be processed/done after an event has been done by Starling Photography SA.

Back orders

Some times we may list a product as available on back order. This will be indicated accordingly in the product listing. Please note if a product is on back order, it is an item that is not in stock, however we are giving you the option of placing your order on back order and placing your name on the back order list for that particular item. We humbly appeal to you, please do not place your order if you are not patient to wait. When we stipulate an ETA, always bear in mind, ETA means estimated time of arrival and not definite time of arrival. We work with several roleplayers and try our very best to ensure ETA dates are adhered to. Under no circumstances will we tolerate any form of abuse, be it verbal or defamation when it comes to back order stock and refunds as you the consumer have got a choice to purchase on back order or not to purchase on back order.

Great customer service is very important to us. We always strive to bring you the best products at the best possible prices. However, We will not entertain any form of abuse to our employees or our company. If for some reason there is any form of abuse, we reserve the right to cancel your order and provide a refund to you in plus minus 10 to 14 working days of the order being cancelled. Depending on the seriousness of the abuse, we could take legal action against you. By placing your order it is taken that you fully accept and understand our Ts and Cs with regards to our processes of refunds and back order refunds. Furthermore we will not entertain any requests of claims of interest for funds while you await for your refund. No threats of legal will also be entertained as you have been clearly warned of our processes. If for some reason you decide you want to go the legal route, all costs will be at your expense. By placing any order with us, it is taken that you fully accept and understand our Ts and Cs. Thank you for your understanding and co-operation with regards to this. 

Built up Computers or assembly of any equipment 

Please note that although we/a staff member will give you a time period for the completion of the built up computer or equipment. This time period is an estimate and can change depending on the current situation at the time with regards to staffing, availability of parts as well as how busy the production line is at the time of the order being placed. By placing your order your fully understand this. Cancellation of an order placed will carry a 15% (excluding vat), cancellation fee and will follow our standard refund process. If we take longer than 21 working days after the original time period provided for completion has lapsed, there will be no cancellation fee and a full refund will be provided if there is any cancellation. We humbly appeal to you please do not place an order if you do not understand and accept these Terms and Conditions. 

Risk of loss

All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon signature being received by the courier company. A proof of delivery may be requested in order to confirm whether or not a signature was obtained.

Product pricing and descriptions

The List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant. In cases of mispriced in our catalogues in which the item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We do not warrant that product descriptions or other content of this site is  error-free. Photos are for illustration purposes and may differ from actual product. Errors and omissions can occur on our site. Please ensure you do your product research or please ask our team any relevant questions before placing your order to avoid any disappointments. Please bring it to our attention if you do spot any errors.

Editing, deleting and modification

We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion.

Acknowledgment of rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.


FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected, Starling Photography SA shall resort all remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.

Warranty disclaimer and limitations of liability

We make no express or implied warranties or representations with respect to the Program or any products sold and offered in our website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. This site and its information, contents, materials, products and services are provided on an “as is” and “as available” basis. You and understand and agree that your use of this site is at your own risk.


You agree not to disclose information you obtain from us and or from our clients, advertisers and suppliers. All information submitted to by an end-user customer pursuant to a Program is proprietary information of Starling Photography SA. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.


No waiver by either party of any breach of any provision hereof shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.

This Agreement shall be governed by and construed in accordance with the substantive laws of South Africa without any reference to conflict-of-laws principles.

Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of South Africa, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence.

The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein.

Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.

In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.



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